Askful
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Refund Policy

Last updated: July 08, 2025

1. Overview

At Askful, we want you to be completely satisfied with our AI-powered FAQ service. This refund policy outlines the conditions under which you may be eligible for a refund.

2. 14-Day Free Trial

We offer a 14-day free trial for all new customers. During this trial period:

  • No credit card is required to start your trial
  • You have full access to all features included in your chosen plan
  • You can cancel at any time during the trial without being charged
  • If you don't cancel before the trial ends, your subscription will automatically begin

3. Refund Eligibility

We offer refunds under the following conditions:

  • First 30 days: Full refund if you're not satisfied with our service
  • Technical issues: Refund if we cannot resolve service-affecting technical problems

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • After 30 days from the initial subscription date
  • If you violate our Terms of Service
  • For partial months of service
  • If you simply change your mind after the 30-day period

5. How to Request a Refund

To request a refund:

  1. Contact us at [email protected] with your refund request
  2. Include your account email and reason for the refund
  3. We will review your request within 2 business days
  4. If approved, refunds will be processed within 5-10 business days

6. Refund Processing

Approved refunds will be processed as follows:

  • Refunds are processed through Stripe, our payment processor
  • Refunds will be credited back to the original payment method
  • Processing time: 5-10 business days
  • You will receive an email confirmation when the refund is processed

7. Cancellation Policy

You can cancel your subscription at any time:

  • Through your account dashboard
  • By contacting us at [email protected]
  • Cancellation takes effect at the end of your current billing period
  • No additional charges will be made after cancellation

8. Changes to Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page.

9. Contact Us

If you have any questions about our refund policy, please contact us at [email protected]