Frequently Asked Questions

What is Askful and how does it work?

Askful is an AI-powered FAQ widget that automatically generates and answers customer questions on your product pages. It analyzes your product data, CMS pages, and customer reviews to provide instant, accurate answers to shoppers. This helps reduce support tickets, increase conversion rates, and improve the overall shopping experience by giving customers the information they need to make confident purchasing decisions.

How does Askful's AI generate relevant FAQs?

Our AI analyzes multiple data sources from your store: product descriptions, specifications, customer reviews, CMS pages (like shipping and return policies), and uploaded PDFs. It then generates product-specific FAQs that address common customer concerns such as sizing, compatibility, shipping times, return policies, and product features. The AI ensures each FAQ is relevant to the specific product and based on your actual store information.

Will Askful slow down my website?

No, Askful is designed for optimal performance. Our widget loads asynchronously and only when needed, ensuring it doesn't impact your page load times. The widget is lightweight and optimized for speed, so your customers will experience fast, responsive interactions without any negative impact on your store's performance.

Do I need technical knowledge to use Askful?

Not at all! Askful is designed to be user-friendly for store owners without technical backgrounds. For Magento 2 and Shopify, we provide native extensions/apps that handle the integration automatically. For other platforms, you just need to copy and paste a simple code snippet. Our setup wizard guides you through each step, and our support team is always available to help.

Which e-commerce platforms does Askful support?

Askful currently supports:

• Magento 2: Native extension with full API integration
• Shopify: Native app available in the Shopify App Store
• Any Platform: Universal JavaScript widget for custom integrations
• WooCommerce: Coming soon - get notified

How do I integrate Askful with Magento 2?

Magento 2 integration is straightforward:

1. Install our extension from the Magento Marketplace or download it from your dashboard
2. Configure API credentials in your Magento admin panel
3. Enter your store URL and API keys in your Askful dashboard
4. Sync your products and generate FAQs
5. Configure your widget token in Magento settings

View detailed Magento integration guide →

How do I integrate Askful with Shopify?

Shopify integration is the easiest:

1. Install the Askful app from the Shopify App Store
2. The app will automatically connect to your Askful account
3. Configure your product sync and FAQ generation settings
4. The widget will automatically appear on your product pages

The Shopify app handles all the technical details, making it a one-click installation process.

Can I use Askful with a custom e-commerce platform?

Yes! For custom platforms or any website, you can use our universal JavaScript widget. Simply upload your product data via CSV, generate your FAQs, and embed our widget code on your product pages. The widget will automatically display relevant FAQs based on the product SKU or ID you specify.

How much does Askful cost?

Is there a free trial?

Yes! We offer a 14-day free trial for both plans. You can try all features without providing a credit card. This gives you plenty of time to test the widget with your products and see the impact on your conversion rates and customer satisfaction.

What happens if I exceed my product limit?

If you approach your product limit, we'll notify you in advance. You can upgrade to the Growth Plan or contact us about custom pricing for larger catalogs. We're working on additional pricing tiers for different product volumes to accommodate businesses of all sizes.

Can I cancel my subscription anytime?

Absolutely! You can cancel your subscription at any time from your dashboard. There are no long-term contracts or cancellation fees. If you cancel, you'll continue to have access to all features until the end of your current billing period.

Can I customize the appearance of the FAQ widget?

Yes! Askful provides comprehensive widget customization tools. You can customize colors, fonts, positioning, button styles, and overall appearance to match your brand perfectly. The widget is designed to seamlessly integrate with your store's design without looking out of place.

Can I edit or add custom FAQs?

Absolutely! While our AI generates FAQs automatically, you have full control to edit, add, or remove FAQs for any product. You can add custom FAQs that are specific to your business needs or edit AI-generated ones to better match your brand voice and specific product details.

Does Askful provide analytics?

Yes! Our real-time analytics dashboard shows you which questions are being asked most frequently, which products have the most engagement, and how the widget is impacting your customer experience. This data helps you understand customer concerns and optimize your product information.

What types of files can I upload to enhance FAQ generation?

With the Growth Plan, you can upload PDF files containing additional product information, user manuals, specification sheets, or any relevant documentation. Our AI will analyze these files and incorporate the information into the FAQ generation process, creating more comprehensive and detailed answers for your customers.

What kind of support do you offer?

What if I encounter issues during setup?

Our support team is experienced with e-commerce platform integrations and will help you through any technical challenges. We can assist with API configuration, troubleshooting, and ensuring the widget displays correctly on your product pages. Most setup issues are resolved within a few hours.

Is my data secure with Askful?

Yes, we take data security seriously. All data is encrypted in transit and at rest. We only access the product information necessary to generate FAQs and never store sensitive customer information. We're compliant with industry security standards and can provide detailed security information upon request.

Do you offer custom integrations?

For enterprise customers with specific integration needs, we can develop custom solutions. This includes API integrations with proprietary platforms, advanced customizations, and white-label solutions. Contact our team to discuss your specific requirements and custom pricing.

How long does it take to set up Askful?

Setup time varies by platform: Magento 2 typically takes 15-30 minutes including extension installation and configuration. Shopify setup is even faster at 5-10 minutes with our native app. For custom platforms using our JavaScript widget, setup usually takes 10-20 minutes. FAQ generation happens automatically in the background once your products are synced.

Do I need to make changes to my theme?

For Magento 2 and Shopify, no theme changes are required. Our native extensions/apps automatically integrate with your existing product pages. For other platforms, you'll only need to add a simple JavaScript snippet to your product page templates, which doesn't require any complex theme modifications.

How often are FAQs updated?

FAQs are generated when you first import products and can be regenerated anytime. When you add new products, update product information, or import new reviews, you can trigger FAQ regeneration to ensure the content stays current. We're working on automatic updates that will keep FAQs fresh as your product data changes.

What happens to my FAQs if I cancel my subscription?

Your FAQs and widget will continue working until the end of your billing period. After cancellation, the widget will no longer display on your site, but you can export your FAQ data before cancelling if you want to keep it for future use. We provide data export tools to ensure you don't lose the valuable content that was generated.