Frequently Asked Questions
Get answers to common questions about Askful's AI-powered FAQ widget for e-commerce stores.
What is Askful?
Askful is an AI-powered FAQ widget that automatically generates and answers customer questions on your product pages using your product data, store policies, and customer reviews.
Which platforms does Askful support?
Askful supports Magento 2 (native extension), Shopify (app store), and any platform via JavaScript widget. WooCommerce integration is coming soon.
How much does Askful cost?
Free Plan: $0/month with 50 AI conversations per month
Basic Plan: $19/month with 1,000 AI conversations per month
Growth Plan: $39/month with 2,000 AI conversations, PDF uploads, and API access
Pro Plan: $99/month with 5,000 AI conversations and priority support
Enterprise: Custom pricing for large-scale operations
All paid plans include a 7-day free trial with no credit card required.
Add-on: Extra 500 messages for $10/month (available from Basic plan)
What's included in each plan?
Free Plan includes:
- 50 AI conversations per month
- Integrations with Magento/Shopify/WordPress
- Multi-language support
- Analytics dashboard
- Widget customization
Basic Plan includes:
- Everything in Free
- 1,000 AI conversations per month
Growth Plan includes:
- Everything in Basic
- 2,000 AI conversations per month
- Upload PDFs/DOCs
- API Access
Pro Plan includes:
- Everything in Growth
- 5,000 AI conversations per month
- Priority support
Enterprise includes:
- Everything in Pro
- Custom implementations
- Dedicated support team
Can I get additional conversations?
Yes! Users on Basic, Growth, or Pro plans can purchase additional conversations as an add-on. You can get an extra 500 AI conversations for $10 per month. This is perfect for high-traffic periods or growing businesses.
How long does setup take?
Setup takes 5-10 minutes for Shopify, 15-30 minutes for Magento 2, and 10-20 minutes for other platforms.
Can I customize the widget appearance?
Yes, you can customize colors, fonts, positioning, and styling to match your brand perfectly.
What data does Askful use?
Askful uses your product descriptions, specifications, CMS pages (shipping/returns), and customer reviews to generate relevant FAQs. For Magento stores, it can also answer questions about customer reviews.
Will it slow down my website?
No, the widget loads asynchronously after your page content, ensuring zero impact on page speed.
What happens when I reach my monthly conversation limit?
When you reach your monthly conversation limit, the widget will stop responding to new questions until the next billing cycle. You can upgrade your plan or purchase additional conversations (extra 500 for $10/month) to continue serving your customers immediately.